Shipping policy

PawHaul Supply works with trusted fulfillment and supplier partners to ship dog travel gear directly to customers. Our goal is to make shipping as clear and simple as possible.

Processing Times

Most orders are processed within 1–3 business days. Processing times may vary depending on supplier availability, product type, order volume, weekends, holidays, or payment review.

Shipping Times

Shipping times vary by product and supplier. Estimated delivery times are shown at checkout when available.

Some items may ship separately depending on supplier availability. If your order includes multiple items, you may receive more than one package and more than one tracking number.

Tracking Information

Tracking information will be sent by email when available. Please allow time for tracking updates to appear after your order has shipped.

Shipping Costs

Shipping costs are calculated at checkout unless otherwise stated. Any available shipping options and rates will be shown before you complete your order.

Incorrect Shipping Information

Please make sure your shipping address is correct before placing your order. PawHaul Supply is not responsible for delays, returned packages, or delivery issues caused by incorrect or incomplete shipping information.

Lost, Delayed, or Damaged Packages

If your order appears delayed, lost, or damaged, please contact us at support@pawhaulsupply.com with your order number and details. We’ll do our best to help resolve the issue with the supplier or carrier.

Items That Ship Separately

Because some PawHaul Supply products are fulfilled by different supplier partners, items in the same order may arrive in separate shipments. This does not mean anything is missing from your order. Additional tracking information will be provided when available.

Order Changes

If you need to update your shipping address or make a change to your order, please contact us as soon as possible at support@pawhaulsupply.com. We cannot guarantee changes can be made after an order has started processing.