Frequently Asked Questions

Most orders are processed within 1–3 business days. Shipping times can vary depending on the product, supplier availability, carrier delays, weekends, and holidays.

Not always. PawHaul Supply works with trusted supplier partners, so some items may ship separately. If your order ships in multiple packages, you may receive more than one tracking number.

Tracking information will be emailed to you when available. Please allow a little time for tracking updates to appear after the carrier receives the package.

If your order appears delayed, contact us at support@pawhaulsupply.com with your order number. We’ll help check the status with the supplier or carrier.

Please email us at support@pawhaulsupply.com as soon as possible with your order number, a description of the issue, and photos of the item and packaging.

Returns may be requested within 30 days of delivery. Items must be unused, in the same condition you received them, and in the original packaging when possible.

Please contact us before sending anything back so we can confirm the correct return process and return address.

Return shipping costs may be the customer’s responsibility unless the item arrived damaged, defective, or incorrect. We’ll confirm the return instructions when you contact us.

Contact us as soon as possible at support@pawhaulsupply.com. We cannot guarantee changes or cancellations once an order has started processing.

Unless clearly stated on the product page, PawHaul Supply products are designed for comfort, travel convenience, cleanup, and vehicle protection. They are not crash-tested safety restraints and should not replace proper pet travel safety equipment.

Please review the product details and measure your vehicle’s seat or cargo area before ordering. Vehicle interiors vary, so measuring first is the best way to confirm fit.

Yes. PawHaul Supply offers dog travel bundles that combine helpful road trip items like backseat protection, cleanup gear, and travel water bottles.

You can contact us anytime at support@pawhaulsupply.com. Please include your order number if your message is about an existing order.